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Portuguese CS (Auto Industry) - Zaragoza, Spain

ID:
8191585
Data:
11-02-2020
Empresa:
Majorel Zaragoza
País:
Espanha
Localidade:
Zaragoza
Categoria(s):
Call-Center, Helpdesk e Telemarketing
Intervalo salarial:
Informação exclusiva JobMatch

Descrição da Empresa

Who we are:

We’re Majorel. We design, deliver and differentiate customer experience on behalf of some of the world’s most respected brands.

Recognizing a very particular kind of drive in each other, our parent companies Bertelsmann and Saham have entered into a long-term partnership to create a new global leader in customer engagement.

We are relentless, resourceful, resilient and agile. It’s the only way to deliver the total reliability and digital transformation necessary in our constantly changing world.

We serve customers across the world through our 48,000 employees based in 26 countries in Europe, the Middle East, Africa, Americas and Asia in 36 languages.

We support our customers at any time, through every device and in the manner they expect of their brands. We speak their language wherever they are and whatever their culture.

 

Our mission:

We create amazing customer experiences that people value and we are proud of.

By combining talent, data, and technology.

We deliver real impact for our partners.

We are driven to go further.

Registada há 5 anos no SAPO Emprego 100 ofertas anunciadas nos últimos 6 meses

Detalhe da Função

Description

Would you like to have an interesting and exciting job in a growing and innovative sector? If your answer is Yes, then start working with us!

For our business in Zaragoza, Spain we are currently looking for a Customer Service Representative (male/ female). As a CSR, you will be responsible for handling inquiries and requests, via mail or phone.

Our client
A company on the cutting edge of the automotive industry. A very important multinational automobile manufacturer, that produces a range of cars and vans and it is one of the biggest automaker in the world by production volume.

Your responsibilities
• Provide support over the phone and mail to customers and future customers
• Respond to customer inquiries regarding service and product related inquiries
• Inform customer about specific products, services, policies and processes
• Create and update requests
• Insert and check data loaded against customer request
• Administrative and back-office tasks
• Outbound satisfaction surveys and special campaigns

Requirements

• Excellent communication skills & high focus on customer satisfaction
• Native level of Portuguese + excellent language skills in English
• Planning, coordination and organization skills
• Relationship and communication skills
• Keen eye for detail to ensure high accuracy
• Ability to prioritise, multitask and solve problems
• Very good PC skills
 

Offer

• Welcoming and inclusive environment
• A team ready to help you develop and grow
• The possibility to work for a multinational company
• Competitive salary & bonus system

Pesquise também por: portuguese  |  spain

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